ETERNAL YOU offers free standard delivery on orders above €400.
Please note that free shipping will be applied to your order at checkout.
FOR ORDERS UNDER €400:
STANDARD SHIPPING SHIPPING COST
France 2-4 business days €12.50
Europe 2-5 business days €12.50
Rest of the world 3-6 business days €15
For customers in France and Europe, VAT for the shipping cost will be added at the checkout.
Delivery times are provided as guidelines only. Kindly note that delivery to rural addresses can result in longer delivery times.
Orders placed before 11:00 AM (CEST) will be shipped the same day. During the sales period, a large number of orders can result in longer delivery times.
All orders are shipped with UPS and require a signature upon delivery. UPS usually operates between 9 AM —6 PM on business days. You can specify an alternate daytime delivery address when ordering, for example, your work address (recommended).
The prices of products are Dollors inclusive of taxes but excluding customs duties. For all orders shipping outside of the KOREA, import and duty taxes may apply. Customs policies vary from country to country and we do not have any control over them. If you are required to pay import and duty taxes, you will be contacted directly by the shipping service. For more details, please contact your local customs office.
Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorization and/or stock availability and/or customs delays. We are unable to deliver to post office boxes. All orders are fully traceable through FEDEX.com
insures each purchase during time in transit until it is delivered to you. All orders require a signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfillment by ETERNAL YOU.
All orders are shipped with FEDEX and are fully traceable on their website. You can always contact them if you have questions regarding your shipment.
Alternatively, you can refer to the “Orders” section of your account to get general information about your order status.
You have 14 days upon the receipt of your order to request to return or exchange your item(s). Once we receive your request, we will provide you with a prepaid return label and the items must be dispatched within 14 days. Your refund will be issued within 7 working days upon reception of your return to your original payment method and you will receive a confirmation e-mail.
All Items must be returned in their original condition, unwashed, with original tags attached in original packaging. If your returned item is in used condition, we will not accept your return and deliver it back to your original shipping address.
Purchased items are exchangeable into a different size. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability.
Should you be interested in a different style or size, please return your item/s to us and simply purchase the new piece separately at yproject.fr Items cannot be returned or exchanged during sales.
When returning items from outside the KOREA, you may incur import duties. They are charged once the parcel reaches its destination country, and customers must take charge of them. Please note that we will deduct any eventual import duties related to your return from your refund.